Order Info

We deliver worldwide using Royal Mail or courier services (usually Fedex or DHL).

 For UK , standard delivery is £5.00 and the expected delivery time is 2 - 3 days from date of despatch.
Express delivery is £7.50 and the expected delivery time is 1 - 2 days from date of despatch.

For the rest of the world, standard delivery is by courier and costs £15.00. The expected delivery time is 2 - 7 days from date of despatch, depending on location.

These are the terms and conditions that apply to transactions made through this website. All prices charged are in UK £ (pounds sterling)

All prices shown exclude VAT at 17.5%. This tax will be applied to orders within the European Union by selecting the correct tax / shipping region in the shopping basket.
 
The total price charged does not include any local Import Duty or Tax which may have to be paid by the customer.

Upon receiving your order, we will contact you (by e-mail or phone) to confirm the details and total cost of your order . You may cancel your order without penalty if this unacceptable.

We accept the following credit and debit cards - American Express, Visa, Mastercard, Maestro, Solo,  & Delta. The total cost in pounds sterling will be debited from your account, but will appear in your own currency on your card statement. The exchange rate is determined by the banks at the time of the transaction.

Your credit/debit card account will be charged with the total agreed price upon despatch of your order, unless it is for a personalized item.

For personalized gavels and special commissions, we require pre-payment of the total cost upon confirmation of your order.

We normally despatch stock items within 48 hours. For personalized and other items please contact us for an expected despatch date.

As the gavels are made from natural materials, there may be slight variations from those on display. This should be regarded as characteristic of a unique item.

Your contract with us (Fynewood) will be governed by the law of Scotland. These terms and conditions do not affect your statutory rights.

At Fynewood, we are committed to protecting your privacy and complying with the Data Protection Act 1998.

	The personal information and credit card details that we request are only used by us to fulfil your order.
	We will not e-mail you in future unless you have given us your consent.
	Your credit card details will not be stored on computer once we have retrieved them from the secure server. We will keep the information securely on paper only for as long as required by our bank.
	We will not pass on your name or e-mail address to any other traders, unless you request it.
	The information that we hold will be accurate and up to date. You may check the information that we have about you by emailing us. If there are any inaccuracies, we will deal with it promptly.
	The personal information that is required for our accounts will be kept securely, in accordance with our internal security policy, and only for as long as required by law.
	We would not transfer your information outside of the EEA (European Economic Area) without obtaining your consent first.
	We may use technology to track the patterns of behaviour of visitors to this site. This can include using a 'cookie' which would be stored on your computer. You can usually modify your browser to prevent this happening if you prefer. The information collected in this way can be used to identify you unless you modify your browser settings.

 

If you have any questions or comments about our privacy policy, please contact Hilary Farrar by e-mail or by phone on +44 (0)1880 821159